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Customer Support Executive (6 Month Contract) - Bracknell

Customer Support Executive (6 month contract) - Bracknell - £18k - £20k - Immediate Start Date

We have an opening available for a Customer Support Executive working for our successful client based in Bracknell.

We are looking for a candidate with at least 1 years’ experience in customer support and someone who has ideally managed or supervised one or two advisors within a team.

You will be working for an online business so the role requires excellent communication skills on the phone, be well spoken with customers to help resolve queries and be patient and courteous.

Strong IT skills are essential as all customer queries via phone and email are logged on a bespoke ticket system.

As an ecommerce business this is their busiest time of the year so flexibility around this time will be essential.

An interest in gaming / video gaming would also be desirable but not essential.

Duties include:

• Answering calls to customers

• Raising helpdesk tickets and progressing the issue through to resolutions

• Problem solving and resolutions

• Liaising with warehouse and stock control to identify shipment issues

• Answering questions regarding different products and stock available

• Computer and CRM work

• General duties as required

This is a great opportunity for the right candidate. Please do get in touch to discuss ASAP.

Due to high response levels only suitable candidates will be contacted back on this occasion but your details will be retained by We Work Recruitment for future job opportunities unless stated otherwise on your application that you do not wish us to hold your details to seek out other suitable roles for you.

Salary: £18k - £20k

Posted: Monday 2 September 2019

Applicant(s): 0