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Customer Service Executive (travel) - Surbiton

Customer Service Executive (Travel) - Surbiton - £25k + excellent benefits

We are seeking candidates with exceptional Customer Service skills and experience who are passionate about the Travel sector!!!

Perhaps you have taken a gap year out to travel, already be experienced in working in this sector or be a seasoned adventure traveller looking to work within this sector?

If so and you have excellent customer service and strong written English skills then we want to hear from you!

We have a fantastic opportunity to work within an experienced travel group and to make a difference to their customer experiences.

Whilst they pride themselves on low numbers of complaints of course they have to manage customer feedback and handle any issues as they arise to improve and ensure a quick response time to customers.

You will be working within a team of Customer Service experts who work with other teams within the business to analyse and investigate issues arising from customer feedback before responding to clients in writing.

This is not a role that is all phone based. You will be conducting investigations into issues raised with input from partners, tour leaders and other relevant departments .

Your response to complaints will be by letter within our targeted time limit so written skills and strong grammar is essential. You will have a minimum of Grade C in English to apply.

In order to improve the services the business offers, your role will also be to suggest actions to prevent future concerns being raised.

Other duties include:

  • Offer assistance and support to clients who are unwell or who have had an accident on a trip, liaising with local teams and insurance companies as necessary

  • Assist with acknowledging and logging all correspondence received by the department

  • Answer queries and write letters for insurance claims

  • Undertake any other general administration when required

  • Liaise with clients who have pre-existing medical conditions to ensure that they are safe to travel

About you

  • You will have a keen interest in travelling and are a customer service champion who handles client complaints with grace and diplomacy.

  • You have great grammar and written communication skills and you don’t mind working to tight deadlines. (Min Grade C in English GCSE)

  • You are able to prioritise your workload whilst maintaining a flexible and proactive approach.

  • Organisation is in your nature and you genuinely care about the details.

  • You are comfortable questioning information provided by third parties and whilst this is a primarily written role, you have a confident phone manner.

  • Previous customer service experience is a distinctive advantage, especially within the travel industry.

This role is offered with excellent benefits including travel opportunities!

Please get in touch for immediate consideration.

Due to high response levels only suitable candidates will be contacted back on this occasion but your details will be retained by We Work Recruitment for future job opportunities unless stated otherwise on your application that you do not wish us to hold your details to seek out other suitable roles for you.

Salary: £25k

Posted: Tuesday 23 April 2019

Applicant(s): 1